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71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
FAQ'S
Frequently Asked Questions
Find the answers to your burning questions right here. If you have a specific question, Can’t find an answer to your question? If you’re unable to find the answer in your question here, reach out to our support team – they’re available 24/5.
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01
WHAT IS FOREX? WHAT IS FOREX TRADING?
Forex is a place where we can exchange foreign currencies…
Forex is a place where we can exchange foreign currencies against one another. Forex Trading is buying and selling of those pairs. Forex Trading is…
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02
IS SEPTA FX LICENSED (OR AUTHORIZED) AND REGULATED?
Yes, We Are Registered With Name Septa Fx Global Limited…
Yes, We Are Registered With Name Septa Fx Global Limited at Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia,.
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03
WHAT IS THE DIFFERENCE BETWEEN FOREX AND STOCK TRADING?
Forex trading is trading in Currencies and stock trading normally…
Forex trading is trading in Currencies and stock trading normally takes on local brokers within the country. With Forex Broker you can even trade in…
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04
WHAT ACCOUNT CURRENCIES DO YOU OFFER?
We Offer USD Accounts Only. You Can Deposit Your Accounts…
We Offer USD Accounts Only. You Can Deposit Your Accounts In Our Given Currency Only —We Will Convert Your Funds Into USD With The Currency…
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05
WHY DO I NEED TO SUBMIT MY DOCUMENTS FOR ACCOUNT VERIFICATION?
In The World Of Financial Services, Account Verification Is A…
In The World Of Financial Services, Account Verification Is A Process That Helps Businesses Verify Ownership Of Bank Accounts. This Is Usually Done Due To…
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06
WHAT ACCOUNT TYPES DO YOU OFFER?
We offer 3 types of accounts : Standard Account, VIP…
We offer 3 types of accounts : Standard Account, VIP Account and ECN Account.
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07
HOW CAN I TRUST YOU?
We are a very well-known name in the forex industry…
We are a very well-known name in the forex industry with more than 3 years of experience in the international market and having registration under…
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08
DO YOU ALLOW SCALPING TRADING?
No We Don’t.
No We Don’t.
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09
WHAT IS SPOT TRADING AND CFD TRADING?
Trading In Spot Is Just Like Trading In Cash N…
Trading In Spot Is Just Like Trading In Cash N Carry But With Handsome Leverage Whereas CFD Stands For Contract For Future Differences.
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10
CAN I TRADE CRYPTOCURRENCY AT SEPTAFX?
Yes, You Can Trade Cryptocurrency Pairs With Us. You Can…
Yes, You Can Trade Cryptocurrency Pairs With Us. You Can Trade Bitcoin, Bitcoin Cash, Ethereum, And Litecoin.
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01
HOW DO I SIGN UP?
Visit The Signup Page, Fill In All The Required Information,…
Visit The Signup Page, Fill In All The Required Information, And Press Open Account. Find Our Email On Your Email Address You Will Get All…
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02
WHAT TYPE OF ACCOUNT SHOULD I CHOOSE?
It Depends On The Preferred Trading Platform And The Trading…
It Depends On The Preferred Trading Platform And The Trading Instruments You Want To Trade. View Account Types Comparison. You Can Always Open A New…
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03
WHAT SUPPORTING DOCUMENTS DO I NEED TO PROVIDE IF I WANT TO BE YOUR CLIENT?
You Need Only Two Types Of Document To Become Septa…
You Need Only Two Types Of Document To Become Septa Fx Client. Proof Of Identity : Passport , National Identity Card Proof Of Address :…
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04
HOW LONG DOES IT TAKE TO OPEN A TRADING ACCOUNT?
You Can Create Trading Account In Just 2 Minutes With…
You Can Create Trading Account In Just 2 Minutes With 3 Easy Steps. Signup Complete KYC Open Trading Account.
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05
WHERE CAN I GET ACCOUNT CREDENTIAL?
You Will Receive Email Which Contains Your Account Credential Details.
You Will Receive Email Which Contains Your Account Credential Details.
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06
I DIDN’T GET OTP WHILE SIGNUP PROCESS?
You Will Get Login Credential On Your Given Email. If…
You Will Get Login Credential On Your Given Email. If You Didn’t Get Login Credential, You Can Directly Contact Us On [email protected].
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07
WHY DO I NEED TO SUBMIT MY DOCUMENTS FOR ACCOUNT VERIFICATION?
In The World Of Financial Services, Account Verification Is A…
In The World Of Financial Services, Account Verification Is A Process That Helps Businesses Verify Ownership Of Bank Accounts. This Is Usually Done Due To Regulatory…
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08
HOW TO CHANGE MY CLIENT PORTAL PASSWORD?
To Change Your Client Portal Password Go To Profile Menu…
To Change Your Client Portal Password Go To Profile Menu And Click On Change Password Option. If You Forget Your Password Then Go To Signup…
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09
WHAT IS THE DIFFERENCE BETWEEN DEMO AND REAL ACCOUNTS?
The Major Difference Is That With Real Accounts You Will…
The Major Difference Is That With Real Accounts You Will Trade With Real Funds, While Demo Accounts Use Virtual Money With No Real Value To…
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10
HOW CAN I START TRADING?
You Need To Go To Signup Page To Create Your…
You Need To Go To Signup Page To Create Your Account. Once You Register You Have To Complete Your KYC, Create Your Trading Account And…
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01
DO YOU OFFER MT5 TRADING PLATFORM?
Yes, we offer MT5 trading across our Standard, VIP and…
Yes, we offer MT5 trading across our Standard, VIP and ECN trading accounts.
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02
WHAT FEATURES WILL I GET WITH THE MT5 PLATFORM WITH SEPTA FX GLOBAL LTD?
Signing Up With A Metatrader 5 Account With Us Will…
Signing Up With A Metatrader 5 Account With Us Will Give You Access To Several Benefits. You’ll Be Able To Trade With Leverage Up To…
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03
HOW CAN I DOWNLOAD MT5?
You Can Download Our Mobile App MT5 Platforms Online As…
You Can Download Our Mobile App MT5 Platforms Online As Per Your Device With Either IOS Or Android. Alternatively For Web Trading, You Can Download…
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04
HOW DO I LOG IN TO METATRADER 5 WITH MY ACCOUNT?
Open MT5, Then Press File—Login With A Trading Account. In…
Open MT5, Then Press File—Login With A Trading Account. In The Pop-Up Window, Enter Your Account Number, And Trader Password, And Select SeptaFXGlobal-Server For Real…
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05
WHY CAN’T I LOG IN?
Check The Last Entry In The Journal Tab To Find…
Check The Last Entry In The Journal Tab To Find Out The Exact Reason. Invalid Account Means That The Credentials You Entered Upon Login Were…
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06
WHAT ORDER TYPES ARE AVAILABLE IN METATRADE5?
There Are Two General Order Types: Market And Pending. Market…
There Are Two General Order Types: Market And Pending. Market Order Is An Order To Open A Position At The Current Market Price. Pending Order…
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07
I NEED PLENTY OF ANALYTICAL TOOLS, CAN MY MT5 TRADING ACCOUNT ON SEPTAFX PROVIDE THAT?
Absolutely, We Provide 80+ Technical MT5 Indicators And Analytical Tools…
Absolutely, We Provide 80+ Technical MT5 Indicators And Analytical Tools To Help You On Your Trading Journey.
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08
DO I NEED A CERTAIN AMOUNT OF MARGIN TO OPEN MY ORDER?
It Depends On The Currency Pair, Volume, And Account Leverage.…
It Depends On The Currency Pair, Volume, And Account Leverage. You Can Use Our Trading Calculator To Figure Out Your Required Margin. When You Open…
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09
CAN I USE ROBOT/AUTO TRADERS OR EXPERT ADVISORS?
Yes, You Can Use Auto Trading And EA's And Robo…
Yes, You Can Use Auto Trading And EA's And Robo And Algo Trading.
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01
DO YOU CHARGE ANY DEPOSIT OR WITHDRAWAL FEES?
No. Charge Will Be Applicable On Which Payment Method You…
No. Charge Will Be Applicable On Which Payment Method You Choose For Making Deposit And Withdrawal.
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02
WHICH PAYMENT METHODS CAN I USE TO MAKE DEPOSITS AND WITHDRAWALS?
You Can Choose Various Payment Methods For Deposit And Withdrawal.…
You Can Choose Various Payment Methods For Deposit And Withdrawal. For More Information Please Visit deposit or withdrawal Page.
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03
WHAT IS THE MAXIMUM AMOUNT OF DEPOSITS?
The Deposit Amount Is Unlimited, And The Withdrawal Amount Should…
The Deposit Amount Is Unlimited, And The Withdrawal Amount Should Not Exceed Your Free Margin.
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04
HOW CAN I DEPOSIT MY ACCOUNT?
To Make A Deposit, Log Into Your Cabinet, Check Left…
To Make A Deposit, Log Into Your Cabinet, Check Left Side Menu And Click On Payment Option Then Click New Deposit. Then, Select The Payment…
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05
CAN I DEPOSIT WITH CRYPTO CURRENCY?
Yes! You Can Make Deposit Using Your Favorite Crypto Currency.
Yes! You Can Make Deposit Using Your Favorite Crypto Currency.
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06
HOW LONG DOES IT TAKE TO RECEIVE MONEY AFTER MAKING A DEPOSIT?
Deposit Amount Will Be Instantly Reflect In Your Account After…
Deposit Amount Will Be Instantly Reflect In Your Account After We Successfully Confirm Your Payment.
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07
WHEN WILL THE DEPOSITED FUNDS BE CREDITED TO MY BALANCE?
In The Case Of Bank Transfers, All Requests Are Processed…
In The Case Of Bank Transfers, All Requests Are Processed Within 1–3 Hours During The Working Time Of Our Financial Department. The Process Is Instant…
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08
ARE MY FUNDS SAFE? ARE YOUR ACCOUNTS SEGREGATED?
As Per International Regulations, We Use Segregated Accounts To Separate…
As Per International Regulations, We Use Segregated Accounts To Separate Clients' Funds From The Company's Balance Sheets. This Keeps Your Funds Secure And Untouched.
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09
WHAT IS THE MINIMUM DEPOSIT FOR TRADING ACCOUNT?
Minimum Deposit Amount Is $100.
Minimum Deposit Amount Is $100.
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10
CAN I TRANSFER FUNDS TO ANOTHER CLIENT’S ACCOUNT?
No. You Can Only Transfer Your Funds Into Your MT5…
No. You Can Only Transfer Your Funds Into Your MT5 Account Or Wallet.
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01
CAN I WITHDRAW MONEY WHENEVER I WANT?
Yes. You Can Withdraw Your Funds Whenever You Want.
Yes. You Can Withdraw Your Funds Whenever You Want.
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02
WHAT IS THE MINIMUM WITHDRAWAL FOR A TRADING ACCOUNT?
Minimum Withdrawal Amount Is $50.
Minimum Withdrawal Amount Is $50.
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03
CAN I WITHDRAW USING CRYPTO CURRENCY?
Yes! You Can Withdraw With Cryptocurrency.
Yes! You Can Withdraw With Cryptocurrency.
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04
HOW LONG DOES IT TAKE TO RECEIVE MONEY AFTER MAKING A WITHDRAWAL?
It Takes 1 Hour To Process Your Withdrawal But It…
It Takes 1 Hour To Process Your Withdrawal But It Also Depends On The Payment Mode You Choose For Withdrawal.
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01
WHO IS AN IB?
IB Stands For 'Become an IB’, A Person Or A…
IB Stands For 'Become an IB’, A Person Or A Company That Refers Clients To A Broker And Receives A Commission For Their Trading Activity.
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02
HOW CAN I OPEN A IB PARTNER ACCOUNT?
You Should Submit An IB Application From Our IB Program…
You Should Submit An IB Application From Our IB Program Page.
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03
DO YOU HAVE AN IB STRUCTURE?
Yes, We Do Have A Very Supportive IB Structure.
Yes, We Do Have A Very Supportive IB Structure.
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04
WHAT IS THE PAYOUT STRUCTURE FOR IB?
To Know More About The IB Payout Structure Please Visit…
To Know More About The IB Payout Structure Please Visit Our IB Program In The Website Menu.
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05
WHAT DOES ‘ACTIVE CLIENT’ MEAN?
Active Client' Is An Account With Cumulative Personal Funds Greater…
Active Client' Is An Account With Cumulative Personal Funds Greater Than Or Equal To 100 USD And With At Least Five Valid Orders Closed Within…
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06
WHAT IS A ‘VALID ORDER’ IN THE IB PROGRAM?
IB Commission Is Paid For Valid Orders Only. A Valid…
IB Commission Is Paid For Valid Orders Only. A Valid Order Is A Trade That Meets The Following Conditions: The Trade Lasted For 180 Or…
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07
WHAT ARE YOUR BROKERAGE / COMMISSION CHARGES?
Brokerage Is What A Broker Earns From A Trader May…
Brokerage Is What A Broker Earns From A Trader May Be As A Commission Or As A Spread If You Will Choose An ECN Account…
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08
HOW OFTEN IS COMMISSION CREDITED TO PARTNER ACCOUNTS?
IB commission is credited to partner accounts daily.
IB commission is credited to partner accounts daily.
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09
HOW CAN I ATTRACT CLIENTS?
You Can Promote Your Referral Link And Referral Code On…
You Can Promote Your Referral Link And Referral Code On Forex-Related Websites And Forums, Social Media Platforms, Or Even Your Website.
