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Company Faq

Account Info

Deposit & Withdrawals

Trading Conditions

  • Can I have a demo and live account working at the same time?

    - Yes. In order to do so, install a MetaTrader platform in different folders on your computer for each of your trading accounts.

  • Are trading conditions the same on my demo and live account?

    - Yes, the trading conditions are the same. However, please note that demo accounts operate in a simulated environment which means that no slippage occurs whereas price updates might differ from live accounts.

  • Do you offer MetaTrader Multi Terminal?

    - We do not offer MetaTrader MultiTerminal. If you wish, you can install multiple MetaTrader platforms and place them in different folders. You can download the MT5 platform from our website.

    - If you click ‘NEXT’ on the first screen, it will then install MT5 to the default folder without asking. On the first screen, you will see the options ‘NEXT’, ‘CANCEL’ and ‘SETTINGS’. You need to click on ‘SETTINGS’ to change the default folder. Then, the system will give you the option to change the default install patch.

  • How do I withdraw funds from my account?

    - Simply Sign in to your Septa Fx’s Client Portal and submit the withdrawal request with your MT5 trading account mentioned. All withdrawals are processed during standard business hours, i.e. 10 am - 7 pm (GMT+4), Sunday to Friday. There are no fees on withdrawals.

  • How can I find/check historical data?

    - You can download historical data from the MetaTrader trading platform, by clicking on:

    • Tools > History Centre – then choose a trading instrument and finally press the ‘Download’ button.
    • History will then be available on your trading platform, so you can click on:
    • File > Open offline > Open Offline Chart.
    • Please note that the longer the time frame, the longer the available history will be. For example, M5 history is available for 1.5 weeks, M15 history for 1 month, etc.
  • How fast do you process my withdrawals?

    - We process all withdrawal requests within one working day.

  • What are the limits of setting SL, TP, and TS?

    - You can set Stop Loss and Take Profit orders with no limits on all account types. SL and TP orders will still be active, even if your computer is switched off. The minimum Trailing Stop level is 1.5 pips or 15 points. It is possible to set only 1 trailing stop per order. You need to have the MetaTrader platform open to keep the trailing stop active.

  • Do you provide tick data?

    - Currently, we do not provide tick data, as MetaTrader platforms are not able to store all ticks. Therefore, the tick data would not be accurate. There is an option for the server to store tick data, but we do not use it, as it is not able to store 100% of the ticks. In addition, that would slow down the server considerably due to a large amount of data, as the ticks are not filtered.

  • What is the minimum and maximum account leverage you offer?

    - The minimum leverage is 1:1. The maximum and default leverage is 1:500.

    - Metals: The leverage for gold is equal to the account leverage, while the leverage for silver is 4 times lower than the account leverage. If the trading account has a leverage of 1:500, then the leverage for gold will be 1:500 and the leverage for silver will be 1:125.

  • What are your margin call/stop out levels?
    • Our margin call / stop out levels are 100% / 30%. Your account may be subject to a margin call if your account equity falls to a level that is equal to the margin of your existing positions. For example, you have an open position of 1 lot on EURUSD. The margin to hold that position is 200.
    • When you opened the account, you had a 400 USD equity on your account. When the position starts to move against you and your account equity falls to 200 USD, you will have a margin call. But your position will not be closed yet. When your account equity falls to 30% of the required margin, then the system starts to close your positions immediately.
    • Taking the above example, if you open a position with 200 USD of margin and your account equity falls to 60 USD, then the system starts to close your position. If you have several positions opened, then the system closes them starting from the one with the biggest loss.
    • If, while closing the positions, your account equity reaches a level of more than 50% of the required margin, all other positions will remain open.
  • What is your order execution speed?

    - Our average execution speed is around 0.20 seconds.

  • What are the minimum and maximum position sizes?

    - The minimum trade size is 0.01 lot and the maximum trade size is 100 lots. The maximum amount of orders you can open on a MetaTrader account is 200.

  • Where is Septa Fx regulated?

    - Septa Fx is also a trading name of Septa Fx Global Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA) of the United Kingdom,

  • What are the advantages of trading with Septa Fx?

    - Septa Fx provides you with low spreads starting from 0.6 pips and ultra-fast execution speed of 0.15 second on average. Crypto, Skrill, Neteller, and credit card deposits are processed instantly while withdrawals are processed within one working day. We are proud that we have no restrictions on trading and no re quotes. We also allow scalping, hedging, arbitrage, EAs and algorithms.

  • What is your order execution speed?

    Our average execution speed is around 0.20 seconds.

  • What are your trading hours?

    - FX trading is available 24 hours a day, 5 days a week. You can trade on Monday from 00:02 until 24:00, from Tuesday 00:00 to Thursday 24:00 and on Friday from 00:00 until 23:58 (MT5 Server time).

  • Does slippage occur in your platform?

    - At Septa Fx, slippage can occur during big news announcements, depending on the market conditions and volatility. There could be both positive and negative slippage.

  • How many platforms are available for trading?

    - We offer some of the most popular and easy-to-use platforms, the MetaTrader 5, which are available for Windows, OS X, iOS and Android.

  • What does leverage mean?

    - Leverage is the ratio of a margin amount to the borrowed amount: 1:100, 1:200. 1:100 leverage means that, to open a trade, you should have 100 times less amount than the amount of a trade.

  • May I use expert advisors? Are there any restrictions?

    - There are no restrictions on the use of advisors.